Your tracking number and order information will be sent to you after processing. Processing times may vary based on your location.
* All Shipping rates processing and delivery times are the same for Free Standard Insured Tracked Shipping.
PROCESSING TIMES:
- Free Standard Insured Tracked Shipping: Please allow at least 2 - 3 Business Days for processing and production time for your order(s) to ship out and tracking to be available.
DELIVERY TIMES (Processing + Shipping Time):
- Free Standard Insured Tracked Shipping (US, UK, CA, AU, Rest of World):
- United States: Average delivery time of 7-12 Business Days
- United Kingdom: Average delivery time of 5-12 Business Days
- Canada: Average delivery time of 7-12 Business Days
- Australia: Average delivery time of 5-12 Business Days
- Other Countries: Average delivery time of 7-15 Business Days
DELAYS:
- There are circumstances that are out of control (natural disasters, holidays, weather, high order volume, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issues are the responsibility of the shipping company, and sometimes the manufacturing process if we are overwhelmed with many orders to keep up with.
CAN I CANCEL MY ORDER?
- Yes. However, cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because orders may be processed and shipped out already. Please note that our shipping information is posted in each product’s description hence all customers should be aware of this before concluding an order.
- All refunds will be processed within 24-72 hours before the funds reflect to the customer’s bank account.
- For orders that weren't cancelled within 24 hours please refrain from sending your purchase back to the manufacturer. Instead to receive a full refund send us an email stating your concerns and attach both a picture of the item(s) showing the product shipping label and its original unopened packaging within 48 hours upon receipt of the order. Once sent allow us time to receive and verify your information. Once verified we will issue you a full refund.
- Note: Our team will inspect/verify the information and photo(s) you send us before we issue out a refund/replacement. Also depending on the items you order, some items cannot be returned as it is exclusive and we do not hold stock for them - such as the X-Factor Vintage Sweatshirt and most other sweatshirts we sell. Socialhee reserves the right to refuse any replacement or refund if it does not meet the above criteria.
- For late or missing refunds, (if applicable) if you haven’t received a refund yet, check your bank account again and contact your credit card/banking company. It may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us either by email at support@chillpaw.shop or through submitting a ticket at our website contact us page.
I HAVE ENTERED AN INCORRECT ADDRESS!
- If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via our contact us page or email us at support@chillpaw.shop. If the address is wrong, in most cases we can correct this within 24 hours of your order creation.
- If you have entered an incorrect address and your order is already shipped out, we are not responsible for this. Orders cannot be modified once tracking numbers are updated online.
MY ITEM ARRIVED DAMAGED:
- If you received an item that is damaged or faulty we will happily refund or replace the item once we receive and verify your information. Please contact us within 48 hours after receiving your order and provide the following:
- Your order number.
- A picture of the damaged product.
- Allow us time to receive and verify this information. Once verified we'll be happy to either send you a refund or a replacement free of charge.
TAXES & CUSTOMS DUTIES:
- We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
EXTRA INFO:
- Most items will be shipped via YunExpress, sometimes items can show up in multiple packages.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
- If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.
